Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place. Need help with your order? Support, refunds and replacements.

You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation …

As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage.

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …

Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change …

When a brand or retailer partners with Route, our Shipping Protection offering appears on your order’s checkout and/or cart page, along with a small fee to protect your order and the option …

When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …