Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

The comments by the Centers for Medicare and Medicaid Services director come as South Carolina grapples with a large measles outbreak. By Teddy Rosenbluth Dr. Mehmet Oz has urged Americans to get ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Maryland and federal authorities announced Monday that they have shut down three Indian call centers linked to a gold bar scam that stole millions of dollars from American consumers. Authorities said ...

Texas Instruments adds new data center segment to reflect AI demand Data center sales grew 70% in Q4 - CEO Q1 sales, profit forecasts above LSEG estimates TI shares up ~9% Strong forecast reflects ...

In a nutshell: Intel's Panther Lake CPUs for laptops and compact PCs were the talk of the town at CES 2026. Chipzilla made some bold claims regarding the platform's performance compared to the ...

JOHNSON CITY, Tenn. (WJHL) — AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on Monday. The spokesperson said local employees ...