Frank Mischler of Mischler's Florist has written an estimated 15,000-20,000 thank you notes to customers over the past decade, earning their loyalty in an age of declining customer service.

You have /3 articles left. Sign up for a free account or log in. Often the most common way of giving thanks in professional settings is by writing thank-you notes ...

As society grows more interconnected and reliant on technology, the old ways of keeping in touch wane in influence and popularity. That’s the way of the world, it seems, and woe to anyone who waxes ...