Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

Report: Employees remain satisfied with the service desk but unsatisfied at work Your email has been sent The IT help desk is a Catch-22 for many employees – while they may face challenges in the ...

Not all service desk experiences are created equal. In fact, the service desk that an IT organization might create versus the one the rest of the company might prefer to use are radically different.

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

Tapping into level 1 and level 2 support services at scale, the clinical service desk can do more than just resolve the issue but also help with training, build changes and more. As agents apply their ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more. CRM platform Hubspot announced the launch of its new and ...