Tension: We crave personalization while remaining unaware that algorithms are quietly shaping our future preferences and ...

As part of the NJBIZ Looking Ahead 2026 special feature, we asked industry leaders across New Jersey: How do you expect customer behavior or preferences to change in 2026? Read the Letter from the ...

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus far too often on preference data to anticipate what customers will want next. Companies ...

The arrival of consent and preference management solutions gives marketers the opportunity to take both a privacy and customer first approach. At the intersection of the 3 P’s (with apologies to ...

Research highlights universal takeaways and regional preferences in consumer loyalty drivers across North America, Middle East–Africa, South America, Europe, and Asia–Pacific. VANCOUVER, British ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. The intersection of AI and ...

Forbes contributors publish independent expert analyses and insights. Jeff has written about travel, sports & loyalty w/ a focus on Gen Z. When it comes to the customer experience (CX) and the desire ...

CHICAGO--(BUSINESS WIRE)--dunnhumby, the global leader in customer data science, today released the sixth annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that ...

Not a subscriber? Apply online today. It is no surprise that consumers are gravitating toward organizations that not only commit to, but put into practice certain critical values of their brands. They ...

It’s no surprise that digital self-service channels have experienced increased use over the past couple of years. As with many technologies, the pandemic has accelerated a number of trends that were ...