VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...
A social media engine for the contact center; a new widget-based agent desktop; and a media capture platform. Today Cisco announced three new additions to their contact center--or as they put it, ...
TORONTO, ONTARIO--(Marketwired - March 3, 2015) - Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice.